Shield Mode: Your ultimate safety net for social media escalations

Last updated: 27 March 2025

In the fast-paced world of social media, brands have to navigate a landscape where every post has the potential to spark a wildfire of reactions: especially during big product launches, major announcements and sensitive conversations.

As brand reputation is more fragile than ever, the need for proactive crisis management and risk mitigation has never been so important. 

So what happens when a crisis hits, and negative comments flood in? This is where Shield Mode from Bodyguard comes into play, giving brands a lifeline in the storm of online negativity. Activated in seconds, Shield Mode is here to help you handle any online emergency swiftly and effectively.

What is Shield Mode?

Shield Mode is Bodyguard’s on-demand reinforcement that works alongside your real-time moderation and gives you even greater precision and control during key moments, sensitive conversations and engagement spikes.

It’s a comprehensive solution that protects your social media assets from toxic escalations and mitigates the risk of harmful content to your brand reputation and desirability. With dedicated measures that include custom moderation rules, human review of sensitive comments, and a dedicated on-call team to guide you through any potential crises, Shield Mode has your back at pivotal moments and can even help you avert social media crises completely. 

Shield Mode is available in all six of the premium languages that Bodyguard offers as standard, and gives you 24/ assistance to ensure you have the support you need, the moment you need it.

What does Shield Mode include?

• Custom moderation rules – Tailored to the context and brand needs.
• Human moderation – Expert review of sensitive comments.
• 24/7 on-call support – A dedicated team to guide you and fine-tune protection in real time